Technical Services Engineer, Flashblade

Dublin · Ireland · 3+ years experience · Onsite · Posted Oct 15, 2026

At a glance

You will work on problems of diverse scope where analysis will include hardware, software, and environmental factors within our FlashBlade product.
Our Support Engineers utilize their deep technical expertise to troubleshoot customer issues and resolve them.
Successful Support Engineers will be able to build strong networks across different departments in the company.

Proactively seek to understand customer expectations
Answer and resolve support cases across all severity levels
Own and track customer issues using our ticket tracking system
Own all customer facing communications, ensuring the message is concise and professional
Share and document knowledge via FAQ / KB articles, which can be internal or customer facing
Mentor junior support engineers through training, and coaching
Manage multiple projects/support cases simultaneously
Champion customer issues internally and represent the company externally
Lead large multi participant customer calls, including hot escalations
Weekend, holiday, and on-call duties as required

A minimum of 3 years of experience in a professional enterprise level technical support role
Must be willing to work the following shift: Monday - Friday 7am - 4pm
Proven technical troubleshooting skills in a complex multi-platform-system-vendor environment and configurations
Proven ability to resolve customer problems, and escalations utilizing appropriate internal and external resources
Experience in supporting both hardware, and software products
Ability to triage issues, and escalate them to appropriate engineering groups as necessary
Working knowledge of technologies such as operating systems ( LINUX, Windows, VMware), LANs & WANs, and storage area networks
Knowledge and ability to troubleshoot Networking, Replication, Performance and Space issues
Good organizational and time-management skills
Exceptional customer service and communication skills