Technical Success Manager-AMS

Bangalore, IND · Bangalore · 5+ years experience · Hybrid · Posted Oct 15, 2026

At a glance

We are looking for an experienced Technical Success Manager (TSM) to join our team in a hybrid role based in Bangalore, reporting to the Manager, Technical Success Management in the Customer Success department.
The Customer Success Organization at Zscaler is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions.
TSMs leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential.

Understand customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction
Build relationships with stakeholders, conduct reviews, and identify growth opportunities
Anticipate challenges, provide proactive recommendations, and mitigate risks
Understand all Zscaler products and services and contribute to best practices for implementing Zscaler products in both internal and customer-facing Knowledge Bases
Collaborate with cross-functional teams, including Sales, Support, and Product, to deliver a seamless customer experience

Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
5+ years of experience in customer-facing roles with a blend of technical expertise and account management
Demonstrated experience with product feature implementations and best-practice adoption
Experience troubleshooting network issues utilizing tools such as Ping, Traceroute, and MTR across Linux, Unix, or FreeBSD operating systems
Solid comprehension of core networking protocols including HTTP, SMTP, FTP, and DNS

Demonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiency.
Experience utilizing AI-powered customer success platforms or AIOps tools to analyze support sentiment, automate risk detection, and deliver predictive optimization recommendations
Experience running discovery discussions, creating high- and low-level designs, and managing large-scale enterprise deployments or migrations for cloud security technologies like SASE, SSE, and ZTNA
In-depth understanding of enterprise infrastructure, open-source system administration, and authentication protocols such as SAML, LDAP, and OAuth

Show all 15 skills