Techno-Functional SME Consultant (m/f/d)
Germany - Munich · Germany · 8+ years experience · Posted Sep 28, 2026
At a glance
- Experience
- 8+ years experience
- Location
- Germany - Munich · Germany
About the role
- The Techno-Functional SME Consultant for Finastra Loan IQ is responsible for the stable operation, functional integrity and continuous improvement of the bank's commercial-lending platform.
- The role combines deep lending-domain knowledge with hands-on application-support capability to ensure accurate configuration, processing, servicing, accounting and support of loan transactions throughout their lifecycle.
- Operating at the intersection of Loan Operations, Credit, Finance, Risk and IT, the consultant owns functional analysis and coordinates technical resolution across Loan IQ, interfaces and downstream systems.
Responsibilities
- Manage Loan IQ application health, critical business events, interfaces, batch processes and operational queues while ensuring timely completion of daily processing and proactive management of service risks.
- Lead functional and technical analysis of production incidents, reproduce issues, assess business impact, identify controlled workarounds, coordinate recovery and restore service within agreed priorities.
- Perform root-cause analysis for recurring defects, transaction failures, schedule inconsistencies, accounting breaks and interface errors to drive permanent fixes and preventive controls.
- Translate lending-business issues into clear functional requirements, impact assessments, solution options, test scenarios and acceptance criteria.
- Analyse Loan IQ configuration, application logs, database evidence, interfaces, messages and job failures in collaboration with technical teams and within controlled production-support practices.
- Support integrations with origination, payment, core banking, general ledger, data, risk, regulatory-reporting, document and notification platforms.
- Assess Loan IQ releases, patches, configuration changes and enhancements, coordinating functional validation, regression testing, deployment readiness, post-release verification and rollback planning.
- Engage Finastra and other vendors on product defects, patches and complex investigations by providing reproducible evidence, tracking remediation and validating delivered fixes.
- Maintain operating procedures, functional knowledge, configuration records, interface inventories, support playbooks, known-error records and audit evidence.
- Work with offshore and distributed support teams, ensuring effective handovers, maintaining functional knowledge depth and driving consistent outcomes across locations and time zones.
Requirements
- 8+ years of experience in commercial-lending technology or banking application support, with substantial hands-on expertise in Finastra Loan IQ.
- Strong knowledge of Loan IQ customer, deal, facility and outstanding structures, together with servicing, settlement and accounting processes.
- Demonstrated functional expertise in flexible loans, restructurings, end-to-end loan lifecycle events and loan-schedule management.
- Experience supporting production incidents, service requests, problems, changes and releases for a business-critical banking application.
- Experience with Loan IQ integrations and, where applicable, Loan IQ SDK-based extensions, reports or interfaces.
- Experience preparing functional specifications, impact assessments, test scenarios, regression packs, operating procedures and knowledge articles.
- Excellent analytical, troubleshooting, stakeholder-management and communication skills.
Preferred qualifications
- University degree in Finance, Banking, Business Administration, Information Technology, Computer Science or a related discipline.
- Finastra Loan IQ product training or implementation experience across servicing, settlement, accounting or integration workstreams.
- Knowledge of ITIL, Agile delivery, release management, testing and operational-risk controls.
- Experience in Loan IQ upgrades, platform modernization, data migration, interface development or operational transformation.
Skills
- Finastra Loan IQ
- Loan IQ SDK
- ITIL
- Agile Delivery
