UKI Rider Relations Associate
London, United Kingdom - Deliveroo · Full-time · Hybrid · Posted Oct 12, 2026
At a glance
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- London, United Kingdom - Deliveroo
About the role
- We’re looking for a UKI Rider Relations Associate (L2) to join our London team in this hybrid role.
- You’ll help us represent the face of Deliveroo in interactions with external stakeholders, manage the impact of our rider fleet on local communities, and support our key trade union relationship with GMB.
Responsibilities
- Support Deliveroo’s relationship with the GMB Trade Union, administering quarterly JPC meetings and triaging GMB rider casework referrals with the Rider Support Centre.
- Build positive relationships with local and regional stakeholders, providing timely responses to inbound enquiries and representing Deliveroo in field meetings across the UKI.
- Work to reduce business risks related to local policies and regulations, such as council motions regarding bikes and e-bikes in city centres.
- Champion initiatives like our Rider Respect Charter to build partner awareness on rider welfare, while executing campaigns that address community challenges such as road safety and loitering.
- Collaborate with PA, PR, Comms, and Rider Engagement teams to share positive stories, inform macro policy direction, and highlight community benefits.
Requirements
- Experience or strong understanding of union and industrial relations within a UK/EU tech company, delivery aggregator, or complex operational environment.
- Exceptional communication and listening skills, with the ability to adapt your style across diverse audiences, build rapport quickly, and bridge rider perspectives with external stakeholder needs.
- Strong stakeholder engagement skills to influence senior management, manage media enquiries alongside PR teams, and stick to key messaging.
- Ability to gather data from various sources and deliver actionable insight to support sound business conclusions.
- Self-starter attitude with strong organizational capability to plan complex multi-element meetings, work solo, and adapt to changing priorities; valid flexibility for field travel across UKI.
Workplace
- This is a hybrid role.
