Vertical Sales Strategy and Operations

Remote · 4+ years experience · Full-time · Remote · Posted Oct 9, 2026

At a glance

ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.

ElevenLabs is seeking a professional to join the Sales Strategy & Operations team and own go-to-market strategies by vertical.
The role involves transitioning the company from a horizontal motion to a vertical-led one by conducting deep research on top verticals and turning insights into repeatable playbooks.
Working as part of the Revenue Operations team, you will collaborate with Product Marketing, Forward Deployed Engineering, Product, and Sales leadership to drive cross-functional alignment.

Own the research and strategy for each top vertical, including market sizing, ICP and persona definition, buying process, priority use cases, competitive positioning, and winning strategies.
Run the end-to-end launch of each vertical, from strategy and segmentation through enablement, pipeline targets, and post-launch performance reviews.
Drive alignment across PMM, FDE, Product, Sales, and Marketing on vertical priorities, owners, and timelines.
Translate field signal into prioritized, evidence-backed requirements for Product regarding integrations, compliance, features, and workflows.
Define metrics that matter for each vertical such as pipeline, win rate, ACV, sales cycle, and product adoption, and build dashboards for insights.
Serve as a trusted advisor to Sales and GTM leadership on where to invest by vertical, providing clear recommendations and regular performance reporting.

4+ years in Sales Strategy & Operations or GTM strategy, ideally with experience building or launching a vertical GTM motion.
Proven track record of taking an ambiguous strategic question to a structured answer, then driving execution across teams.
Deep curiosity about industries with an enjoyment of learning how buyers in healthcare, financial services, or retail operate and what they need.
Strong analytical skills, with proven expertise in SQL and data visualization using BI tools (e.g. Sigma).
Excellent communication and influence skills, with the ability to align Product, Marketing, and Sales leaders without direct authority.
Highly adaptable, with a proactive approach to problem-solving and comfort operating in a fast-moving, undefined space.
Strong coachability and willingness to learn and adapt to new challenges.