Vice President, Customer Success & Enablement

Austin, TX · DISCO Headquarters - Austin · Remote · 2+ years experience · Remote · Posted Oct 1, 2026

At a glance

DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.
At DISCO, we believe AI is a core enabler of how work gets done. All employees are expected to proactively adopt and responsibly use AI tools to drive efficiency, improve outcomes, and continuously evolve how they operate in their role.
Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us!
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Vice President of Customer Success & Enablement leads DISCO's Customer Success organization, setting strategy, programs, standards, and operating cadence for client value and consumption growth.

Build and scale department-wide programs that help clients realize the full value of DISCO through proactive engagement and adoption of strategic product capabilities
Own frameworks, playbooks, and execution standards to deliver value-driving initiatives tailored to each account
Report consistently to executive leadership and use department KPIs to guide priorities, resourcing decisions, and performance management
Partner with Marketing and Product to lead the Client Advisory Board
Set and execute the department's technology strategy, focusing on technology and AI to drive efficiency without degrading client experience
Drive continuous evolution of the Enablement function, including new client-facing programs and training strategies
Represent Customer Success for client-impacting and go-to-market initiatives spanning Marketing, Sales, Product, and Professional Services

7+ years of total Customer Success or related experience (account management, customer-facing SaaS roles)
5+ years of people management experience
2+ years of experience managing managers and directors
Fluency in how usage/consumption-based revenue works
Working knowledge of modern CS platforms including health scoring, playbook/CTA automation, and using platform data to drive account strategy and reporting
Demonstrated ability to coach managers of managers, build accountability-driven performance cultures, and make talent decisions
Familiarity with applying AI-driven capabilities within a CS motion
Candidates must be legally authorized to work in the United States without sponsorship now or in the future

Prior experience in legal technology, eDiscovery, or another complex B2B SaaS environment serving sophisticated, expert-user clients is strongly preferred
Experience in the legal technology market
Experience leading onboarding, training, or customer enablement functions