Account Manager, Enterprise

CN - Shanghai · 3+ years experience · Full-time · Onsite · Posted Sep 23, 2026

At a glance

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Airwallex is seeking an Account Manager, Enterprise based in Shanghai to manage enterprise level accounts and relationships.
The role involves driving upselling opportunities, conducting business reviews, and collaborating across teams to ensure customer health and success.

Be responsible for Enterprise level accounts' relationship maintenance, identify upsell opportunities, and collaborate with other teams to closely monitor accounts' healthy status and seek for a win-win with customers.
Manage customer day to day queries and issues to successful resolution, engaging internal or external stakeholders, keeping the customer informed, and managing expectations.
Lead Monthly/Quarterly Business Review face to face with clients, provide data analysis, optimization recommendation, and new product/feature promotion.
Work proactively with customers to educate them on Airwallex products and manage proper customer expectations.
Improve the customer experience by identifying opportunities to improve the customer journey, assessing root cause of issues, producing change requests, reviewing and improving processes, and providing feedback to other business areas.
Comply with all regulation, policies and standards, contributing to an effective risk culture.

Experience of managing customer relationships and improving customer user experience.
3+ years’ experience of working within a B2B customer facing environment in the Financial industry or software solution industry.
Clear and positive communication, both written and verbal, in English and Mandarin.
Ability to develop, maintain and leverage internal and external networks to work on customer issues at all levels across customers, peers and other teams in Airwallex.
Ability to handle different forms of customer interaction, including handling difficult conversations, and manager customer's expectation properly.
Ability to think laterally about customer challenges and provide not only an answer but also a solution to prevent recurrence.
Effective management of time and willingness to learn and work in a fast paced working environment.