Assistant Relationship Manager, Enterprise

HK - Hong Kong SAR · 2+ years experience · Full-time · Posted Oct 6, 2026

At a glance

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.
We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.
We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.

The Assistant Relationship Manager, Enterprise will manage and grow a portfolio of Enterprise customers in Hong Kong.
This post-sales commercial role focuses on driving product adoption, particularly for Payment Acceptance and Point of Sale (POS) solutions.
The role involves building long-term relationships, identifying expansion opportunities, and acting as a trusted partner for customer business needs.

Manage and grow a portfolio of Enterprise customers in Hong Kong, building strong long-term relationships with key stakeholders.
Drive adoption and ongoing usage of Airwallex products, with particular focus on Payment Acceptance and POS solutions.
Understand each customer’s business model, payment flows, operational setup, and growth priorities to identify opportunities for deeper product utilisation.
Partner with customers through onboarding, implementation, go-live, and post-launch optimisation.
Identify upsell, cross-sell, and expansion opportunities across the Airwallex product suite.
Monitor account health, usage trends, and commercial performance to proactively address risks and unlock growth.
Act as the voice of the customer internally, sharing structured feedback with Product, Operations, and other teams.
Coordinate cross-functional support for customer issues, escalations, and strategic initiatives.
Build trusted relationships with both business and operational stakeholders across customer organisations.
Maintain strong account discipline through portfolio reviews, pipeline tracking, forecasting, and regular business reporting.

2+ years of experience in account management, customer success, business development, partnerships, or another customer-facing commercial role.
Experience working with B2B customers in fintech, payments, SaaS, e-commerce, or a high-growth technology environment.
Strong relationship management skills and confidence working with multiple stakeholders across customer organisations.
Commercial acumen and the ability to balance customer value, retention, and growth outcomes.
Strong problem-solving ability, with a practical and proactive approach to customer needs and issue resolution.
Ability to manage multiple accounts, priorities, and internal stakeholders in a fast-paced environment.
Strong verbal and written communication skills in English and Chinese (Cantonese & Mandarin).
High ownership, attention to detail, and willingness to learn.

Good understanding of payment products, acquiring, payment acceptance, POS, or adjacent commerce solutions.
Experience using Salesforce or similar CRM tools.