Bilingual English and Spanish Member Loyalty Representative (R14281)

Hawthorne · Superior at Hawthorne and El Segundo Hawthorne · USD 20-23 / hour · Posted Sep 29, 2026

At a glance

The Member Loyalty Representative creates a rewarding member service experience by educating communities about inclusive financial services.
This role involves significant outreach activities, including engaging with local businesses and community events to generate leads and support members.
The position requires a balance of in-store service, administrative tasks, and active community engagement to meet lending and servicing goals.

Welcome members and provide quality service while processing transactions.
Engage in outreach efforts more than 50% of the time at store locations, partner sites, and community events.
Build relationships with local businesses to promote financial services.
Educate potential members and assist with starting applications using iPads or QR codes.
Perform light housekeeping duties including sweeping, mopping, and trash collection.
Use a computer for administrative tasks and member servicing for 3-6 hours daily.
Travel between designated work locations within a reasonable commuting distance.
Maintain regular, reliable, and predictable attendance.
Stand while assisting members and occasionally lift or move objects up to 25 pounds.
Support marketing events by distributing flyers and promoting company products.

Must be bilingual in English and Spanish.
Must be available to work weekends and maintain a flexible, rotating work schedule.
Must be willing and able to work outdoors year-round for outreach activities.
Basic computer skills and ability to operate office equipment like phones, scanners, and iPads.
Ability to organize and file paper documents.
Ability to lift and/or move objects up to 25 pounds.
Must be outgoing and sales-focused.

Role requires travel between designated work locations within a reasonable commuting distance.