Senior Solutions Consultant
Atlanta · Remote (USA) · 5+ years experience · Posted Sep 23, 2026
At a glance
- Experience
- 5+ years experience
- Location
- Atlanta · Remote (USA)
About PagerDuty
- PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
- PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
- Go behind-the-scenes on our careers site and @pagerduty on Instagram.
- Additional Information
- PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
- PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
About the role
- The Senior Solutions Consultant acts as a technical partner and product specialist, bridging the gap between pre-sales, sales, and customer success.
- This role involves conducting technical discovery, designing integrations, and articulating the business value of PagerDuty's platform to stakeholders ranging from DevOps engineers to C-level executives.
Responsibilities
- Actively identify potential roadblocks and provide thoughtful, technical solutions.
- Run technical discovery processes to understand customer environments and potential technical landmines.
- Design integrations to provide seamless implementation with the customer's current technology stack.
- Support sales cycles by handling technical questions in RFPs, RFIs, and security questionnaires.
- Break down complex technical concepts and clearly articulate PagerDuty's business value to stakeholders.
- Support native integrations to help customers realize and optimize PagerDuty's capabilities.
- Partner with sales, product, and cross-functional teams with a focus on growth and exceptional customer service.
- Manage multiple tasks independently and collaboratively using project management and account management skills.
- Come up to speed quickly, learn continuously, and apply impeccable attention to detail to all tasks.
Requirements
- 5+ years of pre-sales experience.
- Bachelor's degree or higher, preferably in a technical field.
- Ability to do basic scripting (Java, PHP, Ruby, Perl).
- Fundamental knowledge of Linux.
- Experience selling SaaS in a fierce environment.
- Strong communication skills to build and manage relationships with new and existing clients.
- Demonstrable knowledge of IT monitoring tools or IT Operations.
- Excellent at multi-tasking, self-driven, and able to work both independently and with cross-functional teams.
- Ability to travel to customer sites as necessary.
Preferred qualifications
- Understanding of monitoring systems such as New Relic, Nagios, Zenoss, Splunk, ServiceNow, and Zabbix.
- Familiarity and knowledge of PagerDuty's space.
- Experience in both enterprise and commercial sales.
Benefits
- Competitive salary
- Comprehensive benefits package
- Company equity
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty
- Paid parental leave
- Paid volunteer time off
Workplace
- Flexible, hybrid workplace.
- Expected to be in the Atlanta office two days per week if within 50 miles of the office.
Skills
- Java
- PHP
- Ruby
- Perl
- Linux
- New Relic
- Nagios
- Zenoss
- Splunk
- ServiceNow
- Zabbix
