Customer Loyalty and Growth Associate (m/f/d) German speaker
Lisbon, Lisbon · Lisbon · Full-time · Posted Oct 1, 2026
At a glance
- Employment
- Full-time
- Location
- Lisbon, Lisbon · Lisbon
About Any Desk
- AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.
- Join us in shaping the future of software technology!
- This is a fixed-term position with the potential for extension.
About the role
- As a Customer Loyalty and Growth Associate (m/f/d) German speaker, you will build strong relationships with existing customers and guide them through the renewal process.
- You will identify opportunities to help customers get more value from AnyDesk by combining a customer-focused mindset with commercial thinking.
- Your work will directly contribute to customer retention and sustainable revenue growth.
Responsibilities
- Manage the renewal process for assigned customers throughout the 90-day renewal window and ensure a smooth customer experience
- Identify and pursue upsell and growth opportunities based on individual customer needs
- Support customers with license upgrades, migrations from legacy licenses, and the consolidation of existing licenses
- Proactively identify potential churn risks and develop suitable solutions to strengthen customer retention
- Conduct product demos and advise customers on the solutions and features that best fit their needs
- Gather and document customer feedback to better understand churn drivers and contribute to improving our retention strategy
Requirements
- Very strong ability to listen attentively, apply logic and reason, follow-through, can-do attitude, and exceptional communication skills both written and verbal
- Easy to work with
- Sense of urgency
- Strong customer focus combined with a commercial mindset and an interest in negotiation, retention, and account growth
- Confidence in communicating with customers and presenting products or solutions
- Organized and proactive approach with the ability to manage multiple customer interactions and priorities
- Excellent written and verbal communication skills in English and German
Preferred qualifications
- Additional languages
- Experience working with targets, quotas, or KPIs
- Interest in technology, particularly SaaS
- Adaptable, resilient, and comfortable working in a dynamic environment
Skills
- SaaS
