Customer Solution Strategy Lead
Hybrid · Austin, TX · Dallas, TX · New York, NY · USD 273,000-341,000 / year · 7+ years experience · Hybrid · Posted Sep 11, 2026
At a glance
- Experience
- 7+ years experience
- Workplace
- Hybrid
- Location
- Hybrid · Austin, TX · Dallas, TX · New York, NY
- Salary
- USD 273,000-341,000 / year · OTE
About Cloudflare
- At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
- At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
- Available Locations: Austin, TX, Dallas, TX, New York, NY
About the role
- The Customer Solution Strategy Lead serves as a strategic link between commercial relationships and pre-sales engineering for Cloudflare's highest-value accounts.
- This role involves mapping customer technical ecosystems and orchestrating cross-functional teams to drive enterprise-wide transformation and platform adoption.
- The position focuses on accelerating growth across application modernization, developer platform, and AI infrastructure domains.
Responsibilities
- Develop account-specific adoption plans across App Modernization, Developer, and AI domains.
- Coordinate SE, CS, and Product resources against adoption milestones.
- Build and maintain relationships with CTOs, VPs of Engineering, and Platform Architects.
- Identify and qualify platform expansion opportunities for hand-off to Client Directors.
- Provide quarterly briefings to the Product team regarding strategic customer requirements and adoption blockers.
- Define sequencing and milestones for customer workload mapping to Cloudflare capabilities.
- Run the account team operating rhythm to ensure internal alignment on customer priorities.
- Engage technical decision-makers on platform strategy.
Requirements
- 10+ years of experience in Customer Engineering Leadership, Product Management, Consulting, or Technical Strategy within a global SaaS or infrastructure environment.
- Exceptional communication skills with the ability to influence C-level executives and internal product leads.
- Ability to work in high-pressure, ambiguous environments.
- Technical acumen to proactively steer complex engagements.
- Authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license.
Preferred qualifications
- 7+ years of deployment experience in a similar role or technical leadership role.
- Previous experience as a Customer Engineer leader, consultant, or technical marketing engineer building/deploying security solutions.
- Understanding of AI, security challenges, and enterprise applicability.
- Proven track record using AI to drive revenue.
- Strong knowledge of Security Architecture, Design, and Operations.
- Working knowledge of the broader threat landscape and ability to explain complex trends.
- Experience with cloud computing implementations including Microsoft 365, Azure, Google, or AWS.
Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
- Flexible paid time off
Workplace
- Hybrid role
- Applicants may be asked to attend an in-person interview at a Cloudflare office or hub
Skills
- Workers
- R2
- D1
- Durable Objects
- Workers KV
- Pages
- Queues
- Workers AI
- Vectorize
- AI Gateway
- Microsoft 365
- Azure
Show all 14 skills
- AWS
- Security Architecture
