Customer Support Specialist (Bengaluru, India)
Bengaluru · 2+ years experience · Posted Oct 19, 2026
At a glance
- Experience
- 2+ years experience
- Location
- Bengaluru
About the role
- As a Customer Support Specialist, you’ll help customers succeed with the Figma product suite, from individual designers to large enterprise teams.
- You’ll join an experienced, close-knit support team that cares about each other and about doing great work for customers.
- You’ll be among the first to see how customers use what we ship, you’ll learn directly from our Product and Engineering teams, and what you hear from customers will help shape what we build next.
Responsibilities
- Resolve customer tickets in Zendesk, mostly by email, such as helping a designer get back into a locked account or sorting out who can view and edit a shared file
- Troubleshoot technical issues across the Figma product suite, such as figuring out why a prototype isn’t behaving as expected or why a customer’s AI tool won’t connect to Figma
- Review AI-generated output and credit usage to make fair, consistent calls, such as deciding whether a customer’s AI credit usage matches what they were charged and explaining the outcome clearly
- Write clear bug reports and product feedback, such as documenting the steps to reproduce an issue affecting several customers so Engineering can prioritize a fix
- Facilitate calls with customers when email isn’t enough, such as screen-sharing with an Org admin to walk them through their team’s setup
- Stay current as our products evolve, such as joining a launch session with Product Managers and Engineers, then turning what you learned into a guide or macro for the team
- Work from our Bengaluru office during a schedule that aligns with US business hours
Requirements
- 2+ years in a customer support role, ideally at a SaaS company
- Hands-on experience with design tools like Figma, and regular use of AI tools in your work
- A knack for technical troubleshooting and explaining complex things simply
- Excellent written English and a warm, human communication style
- Curiosity and a habit of learning new technology on your own
Preferred qualifications
- Professional experience in UX or product design
- Familiarity with AI design or code-generation tools
- Working knowledge of Zendesk
- Background in supporting both self-serve and enterprise customers
Workplace
- This is a full-time role based in our Bengaluru office.
- Work from our Bengaluru office during a schedule that aligns with US business hours
Skills
- Zendesk
- Figma
