Customer Value Partner, Strategic Accounts
London · 5-8 years experience · Full-time · Hybrid · Posted Sep 29, 2026
At a glance
- Experience
- 5-8 years experience
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- London
About the role
- The Customer Value Partner for Strategic Accounts will own a portfolio of complex, high-impact enterprise partnerships.
- This senior individual contributor role focuses on ensuring a seamless, proactive customer experience, turning commitments into measurable outcomes, and fostering long-term trust with senior stakeholders.
Responsibilities
- Own the end-to-end customer journey for key strategic accounts from launch through long-term value realisation.
- Build multi-threaded relationships across customer stakeholders including HR, executive sponsors, and business leaders.
- Partner with executive sponsors to broaden engagement and ensure learning outcomes translate into business impact.
- Create and run joint success plans, discovery workshops, and maintain a clear operating rhythm.
- Lead Executive Business Reviews and Quarterly Business Reviews to demonstrate value and celebrate wins.
- Translate delivery outcomes into impact stories to spark new use cases.
- Partner with onboarding/implementation teams to ensure a smooth launch and strong first 90 days.
- Collaborate with Sales and Business Value Consultants to strengthen the value narrative.
- Act as a trusted internal voice of the customer to align Delivery, Product, and Support teams.
- Re-engage the Strategic Account Executive when commercial expansion or renewal opportunities are identified.
Requirements
- 5–8+ years of experience in strategic customer success, strategic account management, consulting, or professional services with complex enterprise customers.
- Executive presence and the ability to build trust and influence across senior stakeholder groups.
- Track record of building structured success plans and running executive governance.
- Strong program leadership and operational discipline with a high bar for execution and risk management.
- Ability to lead cross-functional teams without formal authority.
- Commercial awareness and partnership mindset to identify expansion opportunities.
- Clear written and verbal communication skills.
- Ability to work effectively in a high-paced environment with ambiguity.
Benefits
- 27 days holiday plus 5 additional days (1 life event day, 2 volunteer days, 2 company-wide wellbeing days)
- 8 bank holidays per year
- Private medical insurance with Bupa
- Medical cashback scheme
- Life insurance
- Gym membership
- Wellness resources through Wellhub
- Access to Spill mental health support
Workplace
- Hybrid work offering: collaborate in the office three days per week.
