At a glance
- Workplace
- Remote
- Location
- Honduras · Colombia
About the role
- The Data Access Manager provides best-in-class support for prospective clients during the sales cycle by guiding them through the Access & Integration process.
- This role acts as the connective tissue between the Revenue and Analyst teams during new business vetting to ensure necessary data sources are connected.
- The position requires building trust quickly with prospective clients through clear communication, high emotional intelligence, and problem-solving access challenges.
Responsibilities
- Serve as a primary point of contact for prospective clients during the data access and integration phase of the sales cycle
- Partner closely with the Revenue and Analyst teams to coordinate platform access ahead of and during marketing audits
- Manage prospective client onboarding environments
- Maintain and evolve the library of Access & Integration materials
- Regularly update internal documentation as platform access processes change over time
- Employ AI technologies to enhance and optimize Access & Integration processes
- Utilize and leverage Power Digital's nova ecosystem as it relates to your department
Requirements
- Proficiency in spoken and written English at an advanced level
- Experience guiding clients or customers through onboarding processes and conducting effective training sessions
- Background in addressing and resolving customer issues, ideally in a technical or software-related context
- Familiarity with using analytics tools for customer data analysis and reporting
- Experience using Google Sheets for administrative tasks
Preferred qualifications
- Familiarity with the access protocol for Google Analytics
- Familiarity with the access protocol for Google Ads
- Familiarity with the access protocol for Meta Ads
- Familiarity with the access protocol for TikTok Ads
- Familiarity with the access protocol for Pinterest Ads
- Familiarity with the access protocol for HubSpot, Salesforce, and similar CRMs
- Familiarity with the access protocol for Klaviyo & similar ESPs
- Familiarity with marketing and financial KPIs
Skills
- Google Sheets
- Google Analytics
- Google Ads
- Meta Ads
- TikTok Ads
- Pinterest Ads
- HubSpot
- Salesforce
- Klaviyo
- Shopify