Director of Public Safety, Axon 911 (Pacific Region)

Oregon-Remote · Remote · 10+ years experience · Remote · Posted Oct 19, 2026

At a glance

Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most.
911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job—it means helping shape the future of emergency response and building a safer, more connected world.

The Director of Public Safety at Axon 911 serves as a strategic leader and advisor responsible for aligning the company's public safety solutions with the needs of the community.
This role involves driving initiatives to enhance operational efficiency, increase market penetration, and position Axon 911 as a thought leader in the emergency response sector.

Lead Axon 911’s public safety strategy and drive KPIs, scalability, innovation, and long-term growth.
Strengthen industry partnerships with organizations such as NENA and APCO.
Mentor the Public Safety team.
Partner with Sales, Product, Engineering, Marketing, and Customer Success to align solutions with customer needs.
Gather customer feedback to influence product enhancements and prioritize AI-related initiatives.
Coordinate early-access programs and ensure solutions meet operational needs.
Support market expansion and deal strategy through industry expertise and customer relationships.
Represent the organization through speaking engagements, workshops, webinars, and thought leadership.
Optimize workflows and processes to drive measurable outcomes in customer satisfaction, retention, and product adoption.
Provide consultative sales support and strategic go-to-market initiatives.

10+ years of progressive leadership and managerial experience within public safety, emergency communications, or PSAP operations.
Experience serving at the Deputy Director level or above (or equivalent senior leadership role).
Deep expertise across PSAP operations, NG911, CAD, and emergency communications workflows.
Proven ability to build trusted relationships with PSAP leaders, industry associations, and executive stakeholders.
Strong strategic leadership experience driving scalable programs and cross-functional initiatives.
Ability to translate customer feedback and market insights into actionable product and business strategies.
Strong communication, presentation, and customer engagement skills.
Collaborative, data-driven mindset with experience defining KPIs and measuring success.

Fully remote within a specified territory.
Requires up to 50% travel for on-site client engagement, workshops, and conferences.