Gusto Pro Core, Junior Account Manager
Atlanta, GA - Hybrid · Denver, CO - Hybrid · Phoenix, AZ - Hybrid · 2+ years experience · Hybrid · Posted Sep 29, 2026
At a glance
- Experience
- 2+ years experience
- Workplace
- Hybrid
- Location
- Atlanta, GA - Hybrid · Denver, CO - Hybrid · Phoenix, AZ - Hybrid
About Gusto
- At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.
- All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.
- AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.
About the role
- The Junior Account Manager will play a crucial role in assisting Channel Partners, such as Accounting Firms and their Small Business Clients, in selecting Gusto as their preferred platform.
- The role involves consulting with and support current Channel Partners through phone and email communications, as well as working with Channel Partners that are brand new to Gusto.
- Responsibilities include educating Partners about Gusto Pro, matching people platform offerings to specific client needs, providing advisory sales guidance, and assisting with the onboarding process.
Responsibilities
- Manage a high volume and velocity of emails and calls, mainly outbound, with Channel Partners and their Clients' Customers at various stages of the customer journey including discovery, qualification, sales, decision/commitment, and onboarding, with at least 70 calls per day and 75% of talk time focused on sales-related activities.
- Maintain a clean and consistent record of notes in Salesforce for all Leads & Accounts worked on.
- Leverage phone and email cadences, develop effective talk tracks, and employ other strategies to be a trusted advisor to Channel Partners and their Clients, assisting them in selecting Gusto as their preferred payroll and benefits platform.
- Educate Channel Partners about the partnership program, certification process, and guide them to manage their Clients with GustoPro.
- Lead frequent discussions with partners to ensure they are leveraging the GustoPro platform to achieve successful business outcomes for their clients and their firm.
- Drive awareness and usage of new or updated GustoPro features and integrations to partners, showcasing how these advancements can benefit their clients.
- Provide support to Clients through their implementation and account setup, comprising approximately 25% of daily conversations.
- Exhibit customer empathy and demonstrate a strong understanding of product offerings to effectively address customer needs and concerns.
- Exercise and refine skills in advisory selling, presenting solutions to Channel Partners and their Small Business Clients.
- Participate in community and career development opportunities at Gusto.
Requirements
- 2+ years experience in a sales role
- At least 2 years of experience in Inside or Outside Sales, Insurance Sales, Retention, and/or Customer Success
- Previous experience with making high volume outbound dials and/or prospecting leads
- Previous Salesforce experience
- Track record of consistently meeting or exceeding targets and a desire to enhance craft
Preferred qualifications
- Experience managing existing customer accounts is a plus
Benefits
- Competitive base pay
- Benefits
- Equity (RSUs)
Workplace
- Employees based in physical office locations are expected to work from the office on designated days approximately 2-3 days per week or more depending on role.
- When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required, including for non-office days for hybrid employees.
Skills
- Salesforce
