Inside Sales - Representative (Active) 2

Remote · 1+ years experience · Remote · Posted Oct 8, 2026

At a glance

This position plays a key role in further growing Twilio's social impact organization.
As a Digital Inside Sales Representative, you will handle lead qualification, net new customer acquisition, solution selling, and closing deals within self-service accounts.

Be responsible for net new customer acquisition, managing entire sales cycles to drive new revenue while maintaining the highest levels of customer satisfaction for accounts across community & social services, healthcare, traditional NGOs, Humanitarian aid, Credit Union and other miscellaneous non-profit customers.
Work with customers to understand their business and technical requirements, designing solutions for their specific use case needs utilizing Twilio’s communications API platform.
Work diligently with cross-functional internal teams including Sales, Sales Development, Marketing, Product, Engineering, and Support to address customer requirements and advise on digital communication strategies.
Generate and maintain an accurate sales pipeline and forecast utilizing Salesforce through proactive efforts and collaboration with your manager.
Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn.
Drive deals forward, overcome internal and external obstacles, think outside the box, and recommend process improvements to support the whole team.
Develop expertise in the social impact and nonprofit market to help prospective customers leverage Twilio’s platform to scale their reach and missions.
Utilize interpersonal and communication skills to make complex technical and financial details sound simple.
Balance competing priorities and manage multiple projects and deals at the same time.

At least 1+ years of closing sales experience or sales development/business development experience in a technical SaaS/CPaaS space, with a record of top performance.
An understanding of or interest in understanding the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach.
Technical solutions selling experience and enjoyment of working with real customers by listening and solving problems.
Strong written and verbal communication skills, with the ability to make complex technical and financial details sound simple.
Demonstrated track record of managing forecasts.
Analytical account development strategy based on using data to find opportunities and prove value.
World-class organization, prioritization, and documentation skills.
Entrepreneurial mindset.
Deep personal interest in the social impact market and dedicating your career to making a positive difference.
High adaptability, with comfort trying new things, building within a rapid-paced environment, and handling ambiguity and change.

Remote-first company with remote work based in the UK.
May be required to travel occasionally to participate in project or team in-person meetings.