Learning and Quality Specialist

United States · United States - Carneys Point, NJ · 2-3 years experience · Posted Oct 8, 2026

At a glance

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.
What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

We are seeking an organized, proactive leader to support the continued growth and performance of our Learning & Development team.
As the Learning and Quality Specialist, you will play a critical role in ensuring training effectiveness, audit compliance, and cross-training initiatives across PM shifts.

Conduct regular audits of trainer delivery, adherence to SOPs, and use of training materials.
Provide structured coaching and feedback to trainers to improve effectiveness and engagement.
Ensure consistency in training standards, delivery, and expectations across all PM trainers.
Own and lead onboarding sessions for PM shift new hires, ensuring consistent delivery and engagement.
Track and report on new hire training progress, productivity ramp-up, and early retention.
Partner with supervisors and managers to identify risks or additional support needs for new hires.
Maintain onboarding dashboards in Google Sheets and provide weekly updates to leadership.
Track and manage cross-training completions and progress across departments.
Maintain accurate reporting dashboards to ensure leadership visibility into skill development.
Identify training gaps and propose solutions to strengthen multi-skill readiness among associates.

Bachelors degree
2–3 years of training, facilitation, quality assurance, or learning & development experience (warehouse or operations environment preferred).
Demonstrated leadership or supervisory experience (formal or informal).
Strong proficiency in Google Sheets (formulas, pivot tables, reporting).
Communication: Clear, professional verbal and written skills for engaging associates, trainers, and leadership.
Feedback Delivery: Ability to provide constructive coaching that improves trainer and learner performance.
Conflict Management: Skilled in addressing trainer/learner issues while maintaining professionalism.
Analytical Thinking: Able to track, interpret, and act on training data to drive improvements.
Accountability: Consistently holds self and others to performance standards.
Strong organizational and time management abilities.