Manager, Sales Development, CX

USA - Richardson, TX · USA - Atlanta · Hybrid · Posted Oct 6, 2026

At a glance

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

As the Manager, Sales Development, you will be responsible for leading a team of Sales Development Representatives (SDRs) who are tasked with generating new business opportunities.
You will play a key role in developing your team’s skills, driving pipeline growth, and ensuring alignment between Sales and Marketing.
You will focus on coaching your team to exceed their quotas while preparing them for their next career steps within NiCE.

Hire, onboard, and manage a high-performing team of SDRs.
Conduct weekly 1:1s, live call coaching, and messaging reviews to improve conversion rates and professional development.
Partner with Sales Leadership and Marketing to refine our Target Account Framework and ensure SDRs are targeting the right personas within our ICP.
Drive team activity and performance to consistently meet or exceed monthly and quarterly pipeline goals.
Manage and report on team metrics, ensuring CRM hygiene and effective use of our sales engagement stack.
Work closely with Account Executives to ensure a seamless hand-off of qualified opportunities and alignment on territory strategy.

Proven experience in sales development leadership or a consistent track record as a top-performing Senior SDR/Team Lead.
Exceptional verbal and written communication skills with the ability to motivate and inspire a team.
Ability to use data to identify trends, track performance, and make informed strategic decisions.
Thrives in a fast-paced, high-growth environment and can navigate ambiguity.
Proficiency with Salesforce and sales engagement tools (e.g., Outreach, Salesloft).
A "player-coach" mentality with a passion for developing talent and building a culture of accountability and psychological safety.

NiCE-FLEX hybrid model: 2 days working from the office and 3 days of remote work each week.
Office days focus on face-to-face meetings, teamwork, and collaborative thinking.