Manager, Solution Delivery
Montclair, NJ · Toronto · Full-time · Remote · Posted Oct 7, 2026
At a glance
- Employment
- Full-time
- Workplace
- Remote
- Location
- Montclair, NJ · Toronto
About the role
- Sitetracker is seeking a Manager, Solution Delivery to oversee operational and financial performance for a pod within the Solution Delivery organization.
- This role involves establishing delivery standards, managing team utilization and gross margins, and driving quality control across a Salesforce-based platform.
Responsibilities
- Build a strong understanding of Sitetracker’s Solution Delivery organization, implementation methodology, Salesforce-based platform, global delivery model, and partner ecosystem.
- Establish relationships across Solution Delivery, PMO, Customer Success, Product, and other key partners and understand how responsibilities are divided across teams.
- Assess the skills, capacity, utilization, and development needs of your team and establish a current skills matrix and development priorities.
- Become fluent in the operational and financial data used to run your pod, including utilization, gross margin, revenue forecasts, work planners, and project health.
- Identify immediate opportunities to strengthen technical reviews, delivery standards, resource planning, and global handoffs.
- Run your pod consistently from system-validated operational and financial data, identifying and addressing variances before they materially impact delivery or forecast performance.
- Establish consistent use of delivery standards including the BA Playbook, project health scores, readiness gates, and close-out reporting.
- Implement clear technical review and quality-control practices that strengthen solution design and architecture integrity across the portfolio.
- Establish development plans for your direct reports and coach team members toward expanded technical and leadership capabilities.
- Begin implementing improvements to cross-regional handoffs and AI-assisted delivery workflows, with clear measures of their impact on quality and efficiency.
Skills
- Salesforce
