Marketing CRM Intern
London, United Kingdom - Deliveroo · Bruxelles · Full-time · Posted Sep 29, 2026
At a glance
- Employment
- Full-time
- Location
- London, United Kingdom - Deliveroo · Bruxelles
About Deliveroo
- Our CRM and customer engagement efforts are evolving, and with it, the opportunity for a curious and enthusiastic intern to grow alongside us. We are looking for a flexible, eager-to-learn CRM Intern who will play a key role in operational campaign execution and performance tracking, while being fully immersed in how we engage, retain, and grow our customer base. This internship is designed for someone who may not yet have a fully defined skillset, but who is excited to understand how customer communications are managed at scale, how data informs marketing decisions, and how campaigns drive business impact. We will support you every step of the way, helping you build strong analytical and operational skills with real impact from day one.
About the role
- The CRM Intern will play a key role in operational campaign execution and performance tracking at Deliveroo Belgium.
- This internship is designed for someone excited to understand how customer communications are managed at scale, how data informs marketing decisions, and how campaigns drive business impact.
Responsibilities
- Support the day-to-day execution of CRM campaigns including email and push notifications
- Build and schedule campaigns in CRM tools, ensuring accuracy in targeting, content, and timing
- Manage and push live customer communications such as promotional messages and lifecycle campaigns
- Assist in the creation and localization of campaign content across different channels and audiences
- Perform quality checks before launch to ensure a smooth customer experience
- Monitor campaign performance including open rates, click-through rates, conversions, and retention
- Support the creation of regular CRM performance reports and analyze campaign results
- Assist in A/B testing initiatives and summarize key learnings
- Work closely with the CRM manager to understand how engagement strategies are defined
- Support preparation of presentations and materials for internal stakeholders
Requirements
- Currently studying towards a Bachelor's or Master's degree in Belgium (e.g. business, economics, marketing, or similar)
- Available for a 6-month internship with potential extension up to 12 months
- Comfortable working in English, as well as French and/or Dutch
- Basic familiarity with Google Sheets or Excel for data handling
Preferred qualifications
- Interest in CRM tools or marketing automation
Benefits
- Mentorship and guidance from experienced team members
- Opportunities for personal and professional development
- Great food
Workplace
- Located in Brussels
Skills
- Google Sheets
- Excel
- CRM Tools
- Marketing Automation
