Retail Readiness Specialist
Charlotte · USD 90,000-112,500 / year · 5-7 years experience · Remote · Posted Sep 30, 2026
At a glance
- Experience
- 5-7 years experience
- Workplace
- Remote
- Location
- Charlotte
- Salary
- USD 90,000-112,500 / year · Base salary
About the role
- Support pop-up retail locations from launch planning through activation close, helping teams prepare operating routines, customer-facing workflows, issue escalation paths, and day-of execution support.
Responsibilities
- Support pop-up retail locations from launch planning through activation close, helping teams prepare operating routines, customer-facing workflows, issue escalation paths, and day-of execution support to ensure readiness and a consistently strong customer experience.
- Support the development and execution of the customer journey from first visit through delivery by documenting key touchpoints, identifying operational gaps, and helping teams create consistent handoffs across each customer interaction.
- Develop comprehensive playbooks for Customer Specialists to standardize processes, reinforce best practices, and support consistent customer experiences.
- Partner with cross-functional stakeholders across Aftersales, Digital, Training, Human Resources, and other key departments to align Retail Sales Operations programs, processes, and initiatives with Scout's broader business objectives and customer experience strategy.
- Provide operational support for Scout Motors office locations as needed, while maintaining primary focus on retail readiness, market activation, and customer-facing launch support.
- Leverage AI tools and emerging technologies to streamline workflow development, enhance documentation processes, improve operational analysis, and drive efficiency across Retail Sales Operations.
- Define, implement, and monitor key performance indicators for retail readiness and pop-up activation, including metrics related to productivity, customer satisfaction, operational execution, and location performance.
Requirements
- 5-7 years of experience in retail operations, automotive retail, field operations, market launch, or a related customer-facing operations environment
- Strong understanding of project management methodologies, software, tools and techniques
- Strong proficiency with standard project management and collaboration tools, including PowerPoint, Excel, SharePoint, Jira, Confluence, and Figma
- Ability to manage multiple workstreams, prioritize effectively, and keep stakeholders aligned in a fast-moving launch environment
- Experience with implementation or expert level user of software platforms such as CRM, DMS, TMS
- Exceptional communication, stakeholder management, planning, and execution skills
- Experience with implementation or expert level user of software platforms such as Salesforce & SuccessFactors
- Strong organizational skills and attention to detail
- Minimum of High School Diploma, GED or equivalent required
- Valid driver's license required
Preferred qualifications
- Management experience
Benefits
- Medical, dental, vision and income protection plans
- 401(k) program with an employer match and immediate vesting
- 20 days planned PTO, as accrued
- 40 hours of unplanned PTO and 14 company or floating holidays, annually
- Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
- Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
- Annual performance bonus program
Workplace
- This role requires 4-5 days per week in the office, with regular in-person meetings and events.
- Travel: Domestic and international travel required, approximately 25% of the time.
Skills
- PowerPoint
- Excel
- SharePoint
- Jira
- Confluence
- Figma
- CRM
- DMS
- TMS
- Salesforce
- SuccessFactors
