Member Success Manager
India, Delhi NCR · Delhi · 7-10 years experience · Full-time · Posted Oct 5, 2026
At a glance
- Experience
- 7-10 years experience
- Employment
- Full-time
- Location
- India, Delhi NCR · Delhi
About Tide
- At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.
- Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.
- Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.
- Tide facts:
- - Tide is available for UK, Indian, German and French SMEs
- - Over 2 million members across UK and India
About the role
- We are looking for an experienced and performance-driven Commercial Insurance Sales Manager to lead our Insurance sales function selling B2C insurance products into the UK market, based in Delhi NCR.
- The ideal candidate will drive revenue growth, own and continuously optimise the end-to-end sales process, and lead a team of Sales Team Leads and their telesales agents to consistently exceed targets while maintaining a high-quality, compliant member experience.
Responsibilities
- Lead and manage the Insurance sales function in Delhi NCR, overseeing Team Leads and their telesales teams to consistently deliver and exceed sales targets and KPIs
- Own and continuously improve the end-to-end sales process — scripts, objection handling, lead routing, follow-up cadence and CRM workflows — to lift conversion and reduce time-to-close
- Monitor daily, weekly and monthly performance, call metrics and KPIs across the team, identifying trends and opportunities for improvement
- Conduct call monitoring and quality reviews, providing real-time feedback to Team Leads to maintain performance standards
- Set targets, run incentive and recognition programmes, and hold Team Leads accountable for team performance
- Handle escalations and support Team Leads with complex queries, objections and process exceptions
- Prepare and present performance reports — daily, weekly and monthly — with insights and recommendations to senior stakeholders
- Partner with Finance to set, track and refine revenue forecasts and targets for Insurance products
- Support recruitment, onboarding and training of Team Leads and sales agents as the team scales
- Collaborate with cross-functional teams (Campaigns, Product, Business Intelligence, Compliance and Support) to close feedback loops and action new requests
Requirements
- 7–10 years of overall experience in B2C insurance sales, with at least 3 years in a managerial position leading sales teams
- Extensive knowledge of B2C insurance sales, with a strong preference for experience selling into the UK market
- Specialism in sales process design and optimisation, with a track record of improving conversion and efficiency
- Strong knowledge of outbound/telesales techniques, objection handling and data analysis
- Excellent communication, interpersonal, leadership and coaching skills
- Result-oriented with a strong track record of meeting and exceeding sales targets
- Familiarity with CRM’s, dialers and call monitoring tools
- Ability to work in a dynamic, fast-paced and target-driven environment, managing multiple Team Leads
- Self starter and highly motivated
Benefits
- 25 days paid annual leave
- 3 paid days off for volunteering or L&D activities
- Personal L&D budget
- Additional health & dental insurance
- Mental wellbeing platform
- Snacks, light food, drinks in the office
- WFH equipment allowance
Skills
- CRM
- Dialers
- Call Monitoring Tools
- Telesales
- Objection Handling
- Data Analysis
