Operations Analyst, Consumer

New York, NY · USD 100,000-110,000 · Full-time · Hybrid · Posted Oct 5, 2026

At a glance

Cape is America’s privacy-first mobile carrier. Our mission is to be a force for good in global wireless. Cape was founded in 2022 by people who believe privacy is a fundamental right, not a luxury to be traded away. Our journey began when our founder recognized a critical vulnerability in our modern world: everyone relies on the same stagnant cellular infrastructure and legacy systems that track our every movement, monitor and profile our connections, and lose and sell our personal data.
Instead of accepting the status quo, we decided to fix it. National security professionals, journalists, parents, and everyone in between can stay connected and have privacy.
We didn’t just build a layer on top of old tech; we built America’s most private and secure mobile carrier from the ground up. By building our own network from scratch, we are able to design and build a suite of privacy and security features that no other carrier on the planet can offer.
Today, Cape provides our secure network to consumers, businesses, and government agencies alike. We closed our Series C in March 2026, and we are scaling rapidly, with the goal of giving people back control of their most personal information.

Cape Operations Analysts handle critical customer touch points as frontline technical operators managing high-volume workflows for a privacy-focused Telco business.
This role involves managing complex customer interactions, technical troubleshooting, and building the operational backend to scale the company.
Analysts transition from executing foundational tasks to building teams and scalable playbooks as the organization grows.

Build Scalable Solutions: Identify manual bottlenecks in the current process and collaborate with engineering to build automated, more efficient tools.
Champion the User: Provide direct input to engineering on trends impacting customers, ensuring our product evolves to meet real-world in-the-field needs.
Drive Mobile Quality Assurance: Act as a critical internal tester for our mobile applications, identifying bugs and providing feedback to ensure a seamless app experience.
Own the Outcome: Learn new operational processes rapidly and take full accountability for their success as Cape scales.
Manage Device Inventory & Supply Chain: Serve as a key operator across our device sales shop, confirming compatibility across manufacturers, and managing the flow of inventory to ensure the right products reach customers.
Own Carrier & OEM Relationships: Maintain direct touchpoints with carriers, Google, Apple, and other partners to resolve technical and account issues.
Support Fraud Response: Help identify and respond to fraud trends, ensuring Cape's response processes remain coherent and effective.

Strong Verbal & Technical Communication: Lead a technical conversation with engineers and customers with clarity, authority, and empathy.
The Star Player Mindset: Ability to handle high-volume tasks and multitask across multiple customer issues simultaneously without dropping the ball.
Leadership Potential: Experience or a clear desire in managing people and workflows; desire to build a team.
Bachelor’s Degree or equivalent experience: Background in business, operations, national service, or a related field (preferred).
Prior Experience: Proven track record in a fast-paced operations role, customer support, or executing high-volume technical tasks.

Experience with supply chain, logistics, eCommerce, or telecommunications workflows
Experience with basic product quality assurance, specifically mobile app testing and bug tracking
Familiarity with mobile device troubleshooting, command line, radio communications, or other technical flows

401(k) match
100% coverage of medical, dental, and vision premiums for you and your dependents
12 weeks paid parental leave
Stipends for family-forming needs
Stipends for gender-affirming care
Unlimited PTO