Operations Analyst, Federal

Arlington · USD 100,000-110,000 · 4-5 years experience · Full-time · Hybrid · Posted Oct 5, 2026

At a glance

Cape is America’s privacy-first mobile carrier. Our mission is to be a force for good in global wireless. Cape was founded in 2022 by people who believe privacy is a fundamental right, not a luxury to be traded away. Our journey began when our founder recognized a critical vulnerability in our modern world: everyone relies on the same stagnant cellular infrastructure and legacy systems that track our every movement, monitor and profile our connections, and lose and sell our personal data.
Instead of accepting the status quo, we decided to fix it. National security professionals, journalists, parents, and everyone in between can stay connected and have privacy.
We didn’t just build a layer on top of old tech; we built America’s most private and secure mobile carrier from the ground up. By building our own network from scratch, we are able to design and build a suite of privacy and security features that no other carrier on the planet can offer.
Today, Cape provides our secure network to consumers, businesses, and government agencies alike. We closed our Series C in March 2026, and we are scaling rapidly, with the goal of giving people back control of their most personal information.

Cape is looking for a Government Operations Analyst to support the Product Operations team in fulfillment and customer service.
This is an integral role helping to navigate key deliveries, forecast product throughput, and solve high-visibility issues for core government customers.
The role operates in a high-tempo environment aligned with federal business opportunities in support of Cape's rapid growth.

Assume end-to-end accountability for operational outcomes within the Government/National Security stream, ensuring every operational goal directly supports end-user mission success.
Serve as the definitive technical subject matter expert (SME) for post-deployment issues by resolving high-complexity technical hurdles through advanced troubleshooting.
Lead the operational rollout of hardware and specialized services across the portfolio to ensure seamless delivery, integration, and operator onboarding.
Execute rigorous, end-to-end QA for weekly releases to validate compatibility across device, OS, and secure network layers.
Codify complex technical processes into comprehensive internal and external field manuals and playbooks.
Maintain a ready-to-field posture with the flexibility to lead high-impact projects or pivot resources during surge requirements.
Lead high-stakes technical dialogues with clarity and authority to translate complex system failures into actionable go/no-go information for commanders and stakeholders.

4–5+ years of experience in technical operations, mission support, or a role within military, law enforcement, or national security environments.
Must hold an active Secret clearance (minimum) with the ability to upgrade to TS/SCI.
Bachelor’s Degree or equivalent professional experience.
Possess an exceptional capacity to navigate high-volume workflows and competing priorities.
Proven track record or distinct aptitude for managing personnel and building support teams.

Prior experience managing CONUS or OCONUS/Deployed supply chain operations.
Hands-on experience with mobile application testing (iOS/Android), regression testing, and structured bug reporting.
Familiarity with Radio Frequency (RF) communications, cellular architecture (LTE/5G), or complex signal flows.
Prior experience navigating the unique procurement, security, and operational requirements of government agencies.
Experience in environments where system down means mission failed.

401(k) match
100% coverage of medical, dental, and vision premiums for employee and dependents
12 weeks paid parental leave for all parents with no waiting period
Stipends for family-forming needs
Stipends for gender-affirming care
Unlimited PTO