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Operations Manager - United Heritage Hall
Austin, TX · Midwest Southwest · 4-6 years experience · Posted Oct 20, 2026
At a glance
- Experience
- 4-6 years experience
- Location
- Austin, TX · Midwest Southwest
- Visa sponsorship
- Visa sponsorship not offered
About the role
- The Manager Operations will oversee operations and perform management functions at venues and events throughout the region.
- This position is responsible for day-to-day operations, marketing shows, and working with the General Manager to ensure all event needs are met.
Responsibilities
- Responsible for project managing shows, staying in constant contact with client or tour managers to ensure all needs are met, and reviewing artist contracts related to production, merchandise, ticketing, and rider requirements.
- Work closely with operations team on developing policies and procedures, assisting in operations planning and cost estimates, and overseeing staff for assigned venues and projects.
- Ensure a high level of customer service and oversee day of show operations at the venue.
- Manage the backstage area of the venue ensuring artist hospitality needs are met, including preparing greenrooms and being a resource to artists and their crew.
- Responsible for day-to-day office administrative work including staff schedules, timekeeping, hiring, supervising, and monitoring of staff performance.
- Ensure all events have adequate equipment and supplies to function properly, procure items at competitive prices, and negotiate vendor contracts.
- Engage in venue improvements and capital projects by providing recommendations, obtaining bids, developing ROI analyses, and overseeing projects to completion.
- Ensure the venue is ready for opening and report any maintenance or supply needs to the General Manager.
- Responsible for day of show settlement, preparing invoices, and handling payroll discrepancies.
Requirements
- BA/BS Degree (4-year) in Business Management or related field
- 4-6 years of related work experience
- Previous experience managing private and concert events
- Experience in venue and events operation, tours, including artist communication and settlements
- Computer savvy and proficient in MS Word, Excel, Outlook
- Strong written and verbal communication skills
- Previous management experience and strong leadership skills
- Strong organizational/project management skills with the ability to multitask and prioritize workload
- Ability to work flexible schedule including nights, weekends, and holidays
Preferred qualifications
- Music industry and live music experience preferred
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid holidays
- Vacation and sick time
- Company paid basic life insurance
- Voluntary life insurance
- Parental leave
- 401k Plan (with a current employer match of 3%)
- Flexible spending and health savings account options
Skills
- MS Word
- Excel
- Outlook
