At a glance
- Experience
- 6+ years experience
- Employment
- Full-time
- Location
- San Francisco
About Instawork
- Founded in 2015, Instawork is the nation’s leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting more than 7M skilled workers with local restaurants, hotels, warehouses, stadiums, and more. Our AI-powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada. We're not just helping fill shifts, we're supporting local economies—and we're just getting started!
- Instawork has been featured by CBS News, The Wall Street Journal, The Washington Post, and the Associated Press. Forbes included us on their Next Billion Dollar Startups list; RetailTech Breakthrough named us Workforce Hiring Solution of the Year for 2025; and Inc. 5000 recognized us as one of the country's top 10% fastest-growing companies two years in a row. But what matters most is our impact. We're solving real problems for real people, and we’re doing it at scale.
- Join our team to help us build something that matters! We’re looking for superstars who want to help us shape the future of work. With hubs in San Francisco, Bangalore, and Chicago, city offices in New York, Phoenix, and Singapore, we're back to working together in-person five days a week because we believe the best ideas happen when great people collaborate face-to-face. We also value diverse perspectives and encourage applications from candidates of all backgrounds.
- Ready to make an impact? Learn more at www.instawork.com/about.
- Personnel Privacy Policy
About the role
- Instawork is seeking a People & Talent Manager to lead the talent function and run People operations.
- This role sits at the manager or senior manager level, reports to the Chief Legal Officer, and focuses on setting hiring direction, owning the employee lifecycle, and building scalable systems.
- The position values professionals who leverage AI to simplify work, automate processes, and enhance employee experiences.
Responsibilities
- Set talent acquisition strategy and develop recruiters through coaching, feedback, and clear growth paths.
- Evaluate applicant tracking systems and recruiting tools to decide whether to keep, change, or replace them.
- Find and assess alternatives to LinkedIn Recruiter that improve sourcing quality and cost.
- Define and track recruiting metrics, including funnel conversion, time-to-fill, offer acceptance, and hiring-team SLAs, changing processes based on data.
- Set and enforce standards for the interview process, feedback, and candidate communication across teams and locations.
- Own the offer process from approval through onboarding handoff, ensuring every hire meets EEO, pay transparency, and salary-history requirements with Finance and Legal.
- Own the employee lifecycle from onboarding through offboarding, including employee changes and leaves.
- Maintain HRIS records and People data, conducting regular audits and recommending fixes.
- Advise managers on People policies, performance management, and employee concerns, and run performance review and calibration cycles.
- Build AI-enabled workflows and tools that reduce manual work and make People information easier to access.
Requirements
- 6+ years in People, HR, or Talent roles, including experience leading recruiting or talent acquisition teams.
- Experience evaluating and implementing recruiting or HR technology, including an ATS.
- Experience with sourcing platforms beyond LinkedIn Recruiter.
- Independent ownership of People processes and the employee lifecycle.
- Strong HRIS experience.
- Benefits administration experience, including work with brokers and vendors on plan costs and utilization.
- Working knowledge of HR compliance, leaves, employee relations, and hiring law.
- Experience supporting performance management cycles and company-wide People programs.
- Genuine interest in AI and automation, backed by professional use.
- Attention to detail and reliable follow-through across competing priorities.
Preferred qualifications
- Greenhouse experience
- Rippling experience
- Experience building AI-enabled workflows or internal tools
Skills
- HRIS
- Greenhouse
- Rippling
- ATS
- LinkedIn Recruiter
