At a glance
- Experience
- 16-17 years experience
- Workplace
- Remote
- Location
- London
About the role
- We’re hiring a small team of experienced Sales Account Executives, whose mission is to reach out and support more complex high value customers with a personalised experience.
- Your job will be to work with small-medium business (SMB) prospective customers, guide them through their buying journey, work with them to activate their account and bring all their banking needs to Monzo.
Responsibilities
- Engaging with prospective SMB customers through discovery calls, and understand their business, challenges, goals and requirements.
- Driving full sales cycle, from early prospecting and qualification; to demos and sales; to ensuring successful account switch and activation.
- Guiding customers through Monzo’s business banking offerings - providing clear, factual information and helping them evaluate what works best.
- Being a product expert: fully understand Monzo's business banking products, features and services.
- Managing a pipeline of leads with strong attention to data hygiene: timely follow-ups, accurate forecasting, deal tracking.
- Driving activation: not just closing, but ensuring new business customers are fully set up, onboarded, and are using Monzo for their banking needs.
- Collaborating internally: work closely with marketing, product, risk and customer operations to ensure a smooth journey for customers.
- Delivering outstanding service at every touchpoint: via phone, video, email or digital channels.
- Achieving sales targets: conversion, activations, revenue, engagement and other growth metrics as set by the commercial leadership.
- Feeding insights back: capture and share customer feedback — customer pain points, required features, suggestions for product improvements.
Requirements
- Have experience in Small Business sales, ideally selling business solutions or financial services; knowing how to engage business customers and understand their mindset, needs and pain points.
- Have a proven track record of meeting (or exceeding) sales quotas / targets in a performance-driven environment.
- Are an expert at managing a full sales cycle: from prospecting to activation, including structured and rigorous outreach and follow-ups and cross-team coordination.
- Have high emotional intelligence and are able to quickly connect and build a relationship with customers of diverse backgrounds and levels of knowledge.
- Are a strategic communicator, excellent at building trust and helping customers discover value - you’re consultative, you listen, you ask insightful questions.
- Are adaptable and resilient, you embrace change and have a strong winning mindset to see challenges as opportunities to learn and grow.
- Can communicate clearly: written, verbal, via video; you simplify complex topics for customers.
- Are coachable and comfortable seeking constructive criticism to empower continuous learning and improvement.
- Are comfortable working in a fast-moving, high change environment. You thrive when things aren’t fully defined yet.
- Can demonstrate high levels of personal organisation: tracking your pipeline, managing your time, prioritising your leads and follow-up tasks.
Preferred qualifications
- Prior experience in a regulated environment (banking)
- Experience with Salesforce
- Familiarity with SMBs in specific verticals (e.g. food & drink, professional services, construction)
Benefits
- £67,000 Total OTE (base salary + commission)
- £1,000 learning budget each year to use on books, training courses and conferences
- Macbooks provided
- Extra support for work-from-home setup for fully remote workers
Workplace
- 4 days a week in our London office but with occasional flexibility to work remotely (in the UK)
- Flexible working hours
Skills
- Salesforce
