Sales Development Representative
Remote (USA) · San Francisco · 1-2 years experience · Posted Oct 13, 2026
At a glance
- Experience
- 1-2 years experience
- Location
- Remote (USA) · San Francisco
About PagerDuty
- PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
- PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
- Go behind-the-scenes on our careers site and @pagerduty on Instagram.
- Additional Information
- PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
- PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
About the role
- PagerDuty is seeking a Sales Development Representative to join a diverse, customer-focused team, reporting to the Manager, Commercial Sales Development.
- The focus of this role is generating new business opportunities through inbound and outbound motions among accounts fitting the ideal customer profile.
- Responsibilities include researching, prospecting, qualifying leads, and initiating conversations to build a pipeline for Account Executives.
Responsibilities
- Focus on highlighting unique value and benefits of products and services to customers beyond features and price.
- Understand stakeholder problems and focus areas and communicate how PagerDuty supports company priorities.
- Align use cases with appropriate service offerings.
- Adapt quickly to the Command of the Message (COM) selling model and employ solution selling and customer-centric methods.
- Develop a proactive point of view on solutions based on customer pain points.
- Encourage positive conversations between new or potentially new customers and sales teams leading to aligned solutions.
- Ensure complete customer satisfaction in all interactions.
- Prospect by calling and emailing executives at senior levels across lines of business using scaled techniques and tools.
- Document key qualification details including use case, purchase timeframes, and next steps using the MEDDICC Framework.
- Qualify inbound and outbound opportunities and prioritize accounts with appropriate outreach efforts.
Requirements
- 1-2+ years strong background in lead generation and prospecting
- 1+ year experience with common SaaS software tools: SFDC, Outreach / Salesloft, Tableau, DemandBase / 6Sense
Preferred qualifications
- Proven ability to quickly gain trust with senior leaders, internal and external
- Highly organized with exceptional follow-up skills
- Passion for cloud technologies
Benefits
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty
- Paid parental leave
Workplace
- Operates a hybrid work model with offices in 8 major cities
Skills
- SFDC
- Outreach
- Salesloft
- Tableau
- DemandBase
- 6Sense
- MEDDICC Framework
