At a glance
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- Bulgaria · Sofia
About Tide
- At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.
- Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.
- Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.
- Tide facts:
- - Tide is available for UK, Indian, German and French SMEs
- - Over 2 million members across UK and India
About the role
- We are seeking a Sales Enablement & Trainer to empower our inside sales teams to achieve peak performance through exceptional training, enablement, and quality assurance initiatives.
- You will work closely with sales leaders, product teams, and quality assurance to ensure team members have the knowledge, tools, and skills needed to succeed.
Responsibilities
- Design and implement a comprehensive enablement strategy for the inside sales team, focusing on onboarding, ongoing skill development, and process optimisation.
- Collaborate with product teams to develop materials and sessions that enhance product knowledge and ensure alignment with current offerings.
- Create, maintain, and update a library of resources, including sales scripts, objection handling guides, playbooks, and reference documents.
- Leverage sales tools (e.g., Babelforce, CRM platforms) to track performance and refine strategies.
- Deliver engaging, interactive training sessions for new hires and experienced team members, covering sales techniques, product knowledge, and compliance.
- Support new agents from their initial onboarding and training to passing them into their product area, ready to drive and perform in their team.
- Partner with sales leaders to identify skill gaps and tailor training programs to address them effectively.
- Develop e-learning modules and microlearning resources for continuous professional development.
- Partner with the QA team to develop and implement robust quality monitoring frameworks.
- Analyze sales performance data and call recordings to identify trends, opportunities, and areas for improvement.
Requirements
- Proven experience in sales enablement, training, or a related role within a fast-paced sales environment.
- Strong knowledge of sales strategies, techniques, and CRM tools.
- Experience in quality assurance frameworks and performance coaching.
- Ability to design and deliver engaging training sessions tailored to diverse audiences.
- Excellent communication and presentation skills.
- Strong analytical skills with the ability to draw insights from data and drive actionable outcomes.
Preferred qualifications
- Familiarity with the banking or fintech industry.
- Experience working with Babelforce or similar call performance tools.
- Certification in sales training or coaching (e.g., Train the Trainer, Sandler, or SPIN).
Benefits
- 25 days paid annual leave
- 3 paid days off for volunteering or L&D activities
- Extended maternity and paternity leave covered by the company
- Personal L&D budget
- Additional health & dental insurance
- Mental wellbeing platform
- Fully covered Multisports card
- Food vouchers
- Snacks, light food, drinks in the office
- WFH equipment allowance
Workplace
- Flexible workplace model supporting both in-person and remote work
Skills
- CRM
- Babelforce
