At a glance
- Experience
- 1-3 years experience
- Workplace
- Hybrid
- Location
- New York
About the role
- As a Sales Planner (Client Associate) at Roku, you own the operational engine of the campaign lifecycle from pre-sale planning support through IO close, programmatic deal setup, trafficking, launch, and reporting.
- Embedded in a client-facing pod alongside Account Managers and Account Executives, you keep campaigns moving and people informed by driving details across every team that touches them.
Responsibilities
- Support proposal development, manage campaign launches, troubleshoot trafficking issues, and support wrap report creation.
- Perform pre-sale support including avails pulls, inventory checks, targeting and audience segment creation in the DMP, and flight line item creations in order management systems.
- Verify plan details against signed IO terms, own billing case submission, and manage communications with offshore partners through final approval.
- Configure programmatic deals including SSP, seat ID, and demand system setup for Programmatic Guaranteed, alongside flight creation and deal ID requests for PMP.
- Own end-to-end launch readiness by building launch cases, verifying flight accuracy, and mapping and QA'ing tags and measurement details.
- Manage creative asset intake and delivery through project management and creative trafficking tools, verify specs, and ensure correct mapping ahead of launch.
- Communicate cross-functionally across offshore partners, Ad Operations, Billing, Measurement, Inventory, Brand Activation, and clients.
- Provide in-flight and post-campaign support by confirming launches with clients, troubleshooting delivery issues, resolving billing discrepancies, and supporting reporting.
- Keep pipeline, flighting, and opportunity data accurate across core platforms throughout the campaign lifecycle.
- Use AI tools daily to reduce manual work and error, including QA'ing setups, drafting communications, and automating repetitive reporting.
Requirements
- 1-3 years of experience in digital media, ad operations, sales planning, campaign management, or a client-facing operations role.
- Demonstrated ability to own workstreams end to end in a high-volume environment.
- Strong written and verbal communication skills with the ability to manage multiple stakeholders at once.
- Detail-oriented, process-driven, and resourceful mindset.
- Proactive, solutions-oriented approach to anticipating needs and moving work forward.
- Eagerness to build deep expertise in programmatic advertising, media planning, full campaign lifecycle, and the streaming ecosystem.
Preferred qualifications
- Familiarity with CRM and project management tools such as Salesforce, Asana, or Airtable.
- Prior experience in ad sales support, account management, media planning, or client services at a publisher, agency, or DSP/SSP.
- Working knowledge of programmatic deal types (PG, PMP, open auction), DMP platforms, or campaign trafficking tools.
- Familiarity with the streaming, linear TV, and CTV advertising landscape.
Benefits
- Health insurance
- Equity awards
- Life insurance
- Disability benefits
- Parental leave
- Wellness benefits
- Paid time off
- Global access to mental health and financial wellness support
- Healthcare (medical, dental, and vision)
- Commuter and retirement options (401(k)/pension)
Workplace
- Teams generally work in the office Monday through Thursday.
- Fridays are generally flexible for remote work, except for roles requiring five-day in-office attendance.
Skills
- Salesforce
- Asana
- Airtable
- DMP
- SSP
- Programmatic Guaranteed
- PMP
