Senior Account Director

Toronto · Canada · PCCA · CAD 100,000-120,000 / year · Hybrid · Posted Oct 19, 2026

At a glance

As Senior Account Director you will oversee the delivery of a wide variety of campaigns for our clients.
You will project-manage the production process end to end and assist in leading a client services team with your global counterparts.
You will represent DEPT® to our clients, adding value to relationships beyond organisational skills doing a mixture of account management and strategic planning.

Work in partnership with senior clients to develop annual strategies
Oversee teams to develop brilliant digital content (creative, production)
Lead, line-manage, motivate, and inspire your team
Manage briefs from start-to-finish, ensuring successful delivery to deadlines across multiple campaigns
Liaise with clients and manage expectations
Communicate feedback to designers, copywriters and developers
Ensure feedback requirements are met whilst protecting eBay’s values/brand
Plan and manage workloads of the team, keeping the Group Account Director and clients apprised of capacity
Build a full understanding of eBay’s business, strategies, objectives, brand, audiences and challenges, advising on the communications solution that best meets their needs, with a view to becoming their trusted adviser
Work closely with creative and strategy teams and to have oversight of all statements of work/proposals

A fast learner with a solutions-oriented mindset and strong attention to detail
Experience delivering a broad range of multi-channel marketing communications including digital and direct
Extremely organized and able to prioritize projects, partnering with other teams and clients to manage expectations
Able to talk about tools and processes used for project management, in addition to creative approach or business strategy
Ability to work under pressure and meet deadlines with ease and efficiency
Deep understanding of production and interactive processes and experience reviewing creative
Commercially driven with experience handling budgets and timelines
Proven business development experience and success
Resource management skills and ability to handle complex / sensitive issues
Experience leading others directly and managing a team

A flexible hybrid working policy to enjoy the best of both worlds.
Early Finish Fridays, kickstart your weekend early with alternating early-finish Fridays.
15 days paid holiday annually, increasing with length of service (plus Public Holidays).
Birthday Leave, a paid day-off each year.
Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders.
DEPT® Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing.
Refreshments are provided in the office all week.
Enhanced family friendly policies to support parents.
Learning and Development, continuous growth opportunities through internal training, and inspirational talks guest speakers.
Buddy Program, you will be paired with a Buddy to help you navigate your first weeks at DEPT®.