Senior Manager, Salesforce Platform Strategy & Delivery

Remote · USA · USD 160,000-180,000 · Posted Oct 14, 2026

At a glance

NetBrain is seeking a hands-on Senior Manager of Salesforce Platform Strategy and Delivery to lead the operating model, roadmap, governance, and day-to-day delivery of its Salesforce platform.
This position requires working directly in the details of intake, triage, requirements, solution design, backlog management, QA, user acceptance testing, releases, deployments, documentation, and production support.
The successful candidate will combine platform leadership with the willingness and technical ability to help the team execute across commercial and operational processes.

Own and maintain the Salesforce platform roadmap.
Translate business strategy into sequenced platform initiatives, releases, and measurable outcomes.
Balance capacity across business transformation, business-as-usual support, platform reliability, and technical-debt remediation.
Personally participate in request triage, requirements clarification, scope definition, and effort assessment.
Maintain an actionable backlog with clear ownership, acceptance criteria, target releases, and status.
Work directly with administrators, developers, and business stakeholders to move priority work forward.
Assist with Salesforce configuration, Flow, troubleshooting, data analysis, security, permissions, and operational support as needed.
Establish a predictable release calendar and release-readiness process.
Manage UAT planning, stakeholder participation, defect resolution, and business signoff.
Lead the day-to-day Salesforce operating model across functional and technical contributors.

Substantial experience leading and working hands-on within mature Salesforce environments.
Demonstrated ownership of a Salesforce roadmap, backlog, release process, or platform operating model.
Strong practical knowledge of Sales Cloud and Salesforce platform administration.
Experience gathering requirements and translating business needs into scalable Salesforce solutions.
Experience with intake, prioritization, QA, UAT, release management, and deployments.
Ability to work across configuration, Flow, data, security, integrations, and technical design.
Sufficient Apex literacy to review solutions, evaluate risk, and collaborate credibly with developers.
Experience supporting complex integrations and cross-functional business processes.
Demonstrated ability to challenge requests, resolve competing priorities, and communicate trade-offs to senior leaders.
Strong documentation, process-design, and stakeholder-management skills.

Experience with Salesforce CPQ, Revenue Cloud, or another complex quote-to-cash transformation.
Experience supporting a SaaS or enterprise software company.
Experience with Service Cloud, Data Cloud, Agentforce, AI-assisted workflows, or MCP-based integrations.
Experience with Salesforce DevOps, source control, automated testing, and structured release pipelines.
Experience remediating Workflow Rules, Process Builder, legacy Flow, or accumulated platform technical debt.
Experience evaluating managed packages, integration tools, and implementation partners.
Experience operating in a fast-changing, private-equity-backed, or post-investment environment.
Relevant Salesforce certifications.