Social Content and Community Manager

New York · San Francisco · USD 112,000-154,000 · 3+ years experience · Full-time · Hybrid · Posted Sep 30, 2026

At a glance

Shape how Harvey shows up in the feed and in the conversations that happen around it by turning launches, product news, and company thinking into sharp, native content.
Own Harvey's social communities day to day by managing DMs, comments, and mentions, moderating spaces, and starting conversations.
Combine craft and community to write fast and well, run engaged communities with care, and understand captions, replies, and timing.

Write scroll-stopping copy for Harvey's owned channels including LinkedIn, Instagram, X, and emerging platforms.
Write copy for employee and advocacy channels to power company amplification with ready-to-post language.
Turn a single launch or announcement into a set of channel-native posts, threads, and replies that work together across audiences.
Work closely with the Social Manager to plan, draft, and deliver social creative and campaign content.
Keep a steady content calendar that balances planned campaigns with timely, real-time posts.
Own the social inbox by monitoring and responding to DMs, comments, and mentions across Harvey's channels quickly, warmly, and with good judgment.
Build and maintain response guidelines, tone standards, and saved replies for common questions.
Set up and run triage and escalation paths to route customer support issues, sales inquiries, press requests, partnerships, and sensitive or legal matters.
Moderate Harvey's social communities and comment sections by enforcing guidelines and dealing with spam, trolling, and negative sentiment.
Track and report on content performance and community health, including engagement, response times, sentiment, follower growth, and conversation volume.

3+ years in social content, community management, or a similar role, ideally at a high-growth tech, AI, or legal-focused company, or in a fast-moving brand or agency environment.
Exceptional short-form writing and editorial judgment, with a portfolio of content and community engagement that earned attention.
Hands-on experience managing a brand's social inbox and online communities, including moderation, escalation, and response workflows.
A real feel for internet culture, online communities, and what makes content and conversations travel.
Range as a voice chameleon to write as the brand and for employees without losing the through-line.
Comfort living in the replies and handling DMs, comments, and mentions with speed, warmth, and good judgment.
Sound judgment about confidentiality, customer privacy, and when to escalate rather than respond.
Ability to move quickly on real-time moments while keeping quality and brand safety high.
Strong organization and follow-through to manage a high volume of conversations and requests without dropping threads.
Experience with social management, scheduling, and listening tools such as Sprout Social, Hootsuite, Brandwatch, or similar.

Experience in legal tech, enterprise SaaS, or similar B2B spaces.
Background in copywriting, journalism, or editorial.
Experience running an engaged personal or brand account.
Experience building or managing a professional community, advocacy program, or creator/ambassador program.
Experience supporting crisis or issues management on social.
Interest in AI and responsible communication.