Solution Consultant - R&D

London · 4+ years experience · Full-time · Remote · Posted Oct 9, 2026

At a glance

Benchling Solution Consultants serve as the primary solution leads for the company's largest customers and prospects.
This pre-sales role involves partnering with internal teams and external scientific and IT leaders to design and demonstrate enterprise solutions that address complex R&D workflows.
The role requires translating customer objectives into technical solutions while leveraging expertise in Life Sciences R&D processes.

Partner with account executives and leadership to create account and deal strategies.
Manage discovery sessions to uncover customer needs, requirements, and business issues.
Craft solutions using Benchling capabilities, industry best practices, and data models that fit the customer's technology landscape.
Present and demonstrate solutions persuasively to address customer questions and objections.
Engage with product management to provide insights into industry trends and influence the product roadmap.
Create reusable solutions, content, and training materials for the team.
Mentor and partner with other Solution Consultants to support team success.

Master’s degree in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering, Biochemistry, Chemistry, or a similar Life Science field.
Minimum of 4 years of work experience, ideally in a customer-facing role.
Understanding of research technology generally adopted by biopharma companies.
Demonstrated capacity to model scientific data and craft solutions based on product knowledge.
Ability to establish credibility as a trusted advisor for scientists and pitch to scientific buyers.
Agile and adaptable mentality with the ability to implement new customer engagement processes.
Fluent in English.
Willingness to travel to customer sites 25-30% of the time.

Experience with scientific/informatics software such as LIMS or ELN.
Familiarity with antibody engineering software.
Experience demonstrating scientific software in a pre-sales setting to top 20 biotech and pharma companies.
Prior experience in demonstrating and supporting research instruments, reagents, or software.
Fluency in German or French.