Sr. Associate, Studio Experience
New York · Peloton Studios NY · USD 24-24 / hour · 2+ years experience · Onsite · Posted Oct 6, 2026
At a glance
- Experience
- 2+ years experience
- Workplace
- Onsite
- Location
- New York · Peloton Studios NY
- Salary
- USD 24-24 / hour
About Peloton
- Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.
- Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com.
- At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool.
- Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions.
- Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.
- If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.
About the role
- Peloton is looking for an upbeat, positive, and customer service-driven individual with a love for health and fitness to join the Studio Experience team.
- This role prioritizes organization, preparation, and execution alongside outstanding customer service to operate 365 days a year delivering engaging subscription and boutique fitness offerings.
Responsibilities
- Provide exceptional levels of customer service to members and guests.
- Respond to any email or in-person queries with a professional and friendly demeanor.
- Effectively book, cancel, and reschedule live productions for members through TeamUp, assisting them with any account-related issues.
- Liaise with programming to assist with and communicate any class changes or cancellations, including refunds.
- Perform check-in duties prior to live production, ensuring members and guests are aware of and adhering to studio rules, waivers, and terms and conditions.
- Assist in post-class meet & greets; taking, uploading, and sending photos to guests and members.
- Perform any miscellaneous administrative tasks, including studio logs, trackers, etc.
- Act as a main point of reference for members who need additional or general assistance throughout the studio.
- Ensure the energy of the studio experience is optimal, supporting the wider production teams with audience placement and participation.
- Coordinate group bookings from the community and assist with corporate group arrangements.
Requirements
- 2+ years of work experience in the customer service/hospitality industry.
- Must be reliable, professional, energetic, friendly, and computer literate.
- Ability to effectively communicate in person, via email, and via phone.
- Able to prioritize and multi-task within a fast-paced environment.
- Must be willing to initiate tasks and perform duties without direction.
- Must have outstanding customer service and problem-solving skills.
- Must have a positive, can-do mentality.
- Ability to work a flexible schedule that includes weekends, holidays, early morning (5AM) and late evening (10PM), adapting to meet the needs of the business.
- Peloton Studios requires at minimum 3 days of availability for part-time employees, including Friday, Saturday, and Sunday.
Preferred qualifications
- Concierge, health, fitness experience is a plus
Benefits
- Medical, dental and vision insurance
- Generous paid time off policy
- Short-term and long-term disability
- Access to mental health services
- 401k, tuition reimbursement and student loan paydown plans
- Employee Stock Purchase Plan
- Fertility and adoption support and up to 18 weeks of paid parental leave
- Child care and family care discounts
- Free access to Peloton Digital App and apparel and product discounts
- Commuter benefits and Citi Bike Discount
Workplace
- Onsite position
Skills
- TeamUp
- G-Suite
- Slack
