At a glance
- Location
- India
About the role
- The Senior Manager PTP North America leads and develops end-to-end Procure-to-Pay operations across North America, including Accounts Payable, vendor master data, travel and expense reimbursement, and card programs.
- The position owns day-to-day operational performance, escalations, payment execution oversight, policy compliance, and regional close support.
- This role is also accountable for advancing the PTP transformation agenda by identifying automation opportunities, improving workflows, standardising processes, and reducing manual effort.
Responsibilities
- Oversee end-to-end Procure-to-Pay operations across North America.
- Ensure invoices, payments, vendor maintenance, employee expenses, card transactions, and inquiries are processed accurately and within agreed timelines.
- Monitor KPIs and SLAs to ensure service delivery targets are met.
- Manage operational escalations and resolve complex supplier or process issues.
- Review and approve payment runs, vendor master data changes, exceptions, escalations, and high-risk transactions.
- Own the operational performance and governance of North American travel and expense, corporate card, and purchasing card programs.
- Act as the main operational contact between internal stakeholders and the BPO provider.
- Lead the North American PTP improvement roadmap, from opportunity identification and business case development through implementation, adoption, and benefits tracking.
- Ensure compliance with company financial policies, internal controls, and North American tax requirements.
- Lead and support retained PTP team members and deliver process training and knowledge transfer activities.
Requirements
- Strong understanding of Procure-to-Pay processes.
- Experience working within shared services and outsourced/BPO environments.
- Strong stakeholder and vendor management skills.
- Good understanding of financial controls and compliance requirements.
- Strong analytical and problem-solving skills.
- Experience using SAP ERP systems and invoice workflow tools.
- Ability to manage multiple priorities and deadlines.
- Strong communication and organisational skills.
- Experience documenting and improving processes.
- Leadership and coaching experience.
Preferred qualifications
- Extensive experience within Finance Operations and PTP.
- Experience leading North American or multi-entity finance operations.
- Experience working with outsourced or shared service operating models.
- Experience with SAP, SAP VIM, Concur, corporate card platforms, or similar finance technologies.
- Experience supporting audit, tax, or compliance activities.
- Experience leading operational improvement initiatives.
- Experience managing travel and expense, corporate card, or purchasing card programs.
- Experience delivering workflow automation, robotics, analytics, artificial intelligence, or ERP-enabled process improvements.
Benefits
- Health & Wellness
- Time Off to Recharge
- Financial Well-being
- Life & Family Support
- Volunteer and Community Initiatives
- Learning & Development
- Exclusive Perks
- Annual and long-term incentives
Skills
- SAP
- SAP VIM
- Concur
- Procure-to-Pay
- Finance Operations
- Vendor Management
- Process Improvement
- Workflow Automation
- Robotics
