Strategic Account Manager

Toronto · USD 140,000-220,000 · 7+ years experience · Full-time · Remote · Posted Oct 14, 2026

At a glance

Sardine is rapidly acquiring new customers and executing on an ambitious roadmap, building a world-class customer success team to support fraud, payments, and compliance-related products.
As a Strategic Account Manager, you will manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of products and services.
You will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products.

Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers
Translate complex product and technology problems into simple and actionable solutions, managing the solution process both internally and externally
Speak knowledgeably and advise on best practices relating to fraud and compliance
Build, monitor, and communicate KPIs to clients
Provide strategic analysis and critical thinking as we plan long-term expansion
Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers

7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's
Strong presentation skills for both virtual and in-person meetings with various stakeholders
Previous customer-facing experience, preferably with a technical product
Exceptional project management skills and the ability to synthesize all inputs and balance the needs of multiple stakeholders
Proficiency in using business intelligence tools
Analytical skills to excel at number crunching and drawing insights
Capability of translating complex strategies into actionable processes and outcomes
Natural ability at building relationships and collaborating with others
Constant focus on ways to improve processes

Domain experience in fraud, compliance, fintech, AML/KYC, or payments is highly preferred

Generous compensation in cash and equity
Early exercise for all options, including pre-vested
Work from anywhere: Remote-first Culture
Flexible paid time off and Year-end break
Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
4% matching in 401k / RRSP - US and Canada specific
MacBook Pro delivered to your door
One-time stipend to set up a home office
Monthly meal stipend
Monthly social meet-up stipend