Vice President, Customer Success & Enablement

Remote · DISCO Headquarters - Austin · 2+ years experience · Remote · Posted Oct 1, 2026

At a glance

DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.
At DISCO, we believe AI is a core enabler of how work gets done. All employees are expected to proactively adopt and responsibly use AI tools to drive efficiency, improve outcomes, and continuously evolve how they operate in their role.
Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us!
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Vice President of Customer Success & Enablement leads DISCO's Customer Success organization, setting the strategy, programs, standards, and operating cadence for how the team drives client value and consumption growth.
They manage the CS leadership team to oversee account planning, performance management, and professional development across the broader CSM organization.
They own the enablement function, partnering closely with Sales, Product, Marketing, and Finance to ensure Customer Success operates as a reliable, high-performing part of the go-to-market organization.

Builds and scales department-wide programs that help clients realize the full value of DISCO through proactive engagement and the adoption of strategic product capabilities.
Owns the frameworks, playbooks, and execution standards to deliver value-driving initiatives tailored to each account.
Reports consistently to executive leadership and uses department KPIs to guide priorities, resourcing decisions, and performance management.
Partners with Marketing and Product to lead the Client Advisory Board, developing content and strategy to drive business objectives and participant experience.
Sets and executes the department's technology strategy, focusing on technology and AI to drive efficiency without degrading client experience quality.
Defines adoption standards across the team and holds the department accountable to measurable ROI on technology investments.
Drives continuous evolution of the Enablement function, including client-facing programs and training strategies that help customers understand products and AI features.
Ensures enablement content and delivery keep pace with new product releases and evolving client needs.
Represents Customer Success for client-impacting and go-to-market initiatives spanning Marketing, Sales, Product, and Professional Services.
Acts as a strategic partner in cross-functional planning and decision-making to ensure client context and CS perspective shape outcomes.

7+ years of total Customer Success or related experience (account management, customer-facing SaaS roles)
5+ years of people management experience
2+ years of experience managing managers and directors
Fluency in how usage/consumption-based versus subscription/renewal-based revenue works, including metrics isolation
Working knowledge of modern CS platforms including health scoring, playbook/CTA automation, and platform data utilization
Demonstrated ability to coach managers of managers and build accountability-driven performance cultures
Familiarity with applying AI-driven capabilities within a CS motion internally and externally
Candidates must be legally authorized to work in the United States without sponsorship now or in the future

Prior experience in legal technology, eDiscovery, or another complex B2B SaaS environment serving sophisticated, expert-user clients
Experience in the legal technology market
Experience leading onboarding, training, or customer enablement functions