At a glance
- Employment
- Full-time
- Workplace
- Onsite
- Location
- London
About the role
- We’re looking for a proactive, organised, and people-focused Workplace Manager to lead the day-to-day operations of our London HQ and help create an exceptional employee experience.
- This is a hands-on role that combines workplace operations, employee experience, office management, and continuous improvement.
- You’ll ensure the office runs smoothly, efficiently, and compliantly while helping to shape a workplace culture where people feel supported, connected, and able to do their best work.
Responsibilities
- Lead the day-to-day running of the London office, ensuring the workplace operates efficiently, professionally, and proactively at all times
- Partner with the Workplace Operations Coordinator to oversee front-of-house operations, meeting rooms, catering, hospitality, office standards, and employee support
- Manage and resolve operational issues quickly and effectively, ensuring strong ownership of ticketing workflows, response times, contractor responses.
- Develop and continuously improve workplace systems, processes, documentation, and operational playbooks
- Manage relationships with vendors, contractors and service providers, alongside oversight of budgets, invoices, and operational spend
- Support with planning and execution of company events, including meetings, off-sites, socials, volunteering initiatives, and cultural programmes, ensuring a high-quality employee and stakeholder experience
- Provide reception cover during absences, acting as a professional and welcoming first point of contact
- Support upcoming office move activities including planning, communications, coordination, design, and execution
- Manage key workplace platforms including desk booking, ticketing, access control, learning systems, digital signage.
- Own day-to-day workplace health & safety processes and compliance requirements for the London office
Requirements
- Proven experience in workplace management, office operations, hospitality, or facilities coordination within a fast-paced environment
- Strong operational and organisational mindset, with the ability to prioritise effectively, manage multiple workstreams, and deliver high standards consistently
- Confident leading initiatives, managing vendors and workplace services, and taking ownership of operational outcomes
- Excellent communication and stakeholder management skills, with a proactive, calm, and solutions-focused approach
- Comfortable operating both strategically and hands-on, with strong attention to detail and follow-through
- Passionate about creating and owning a welcoming, well-run workplace environment where people feel supported, engaged, and able to do their best work
- Comfortable working with workplace technology, operational systems, and digital tools, with a curiosity for AI and process automation
Preferred qualifications
- Experience supporting office moves, workplace projects, or scaling office environments is advantageous
- Health & Safety knowledge, DSE experience, or relevant workplace certifications are a plus
Benefits
- 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
- Private medical Insurance with Bupa
- Medical cashback scheme
- Life insurance
- Gym membership & wellness resources through Wellhub
- Access to Spill - all in one mental health support
- Hybrid work offering with office collaboration three days per week
- Work-from-anywhere scheme up to 10 days per year
- Weekly catch-ups and seasonal celebrations
- Stocked kitchen
Workplace
- Collaborate in the office three days per week for hybrid work
