Workplace Program Manager
Boston · USD 101,000-162,000 · 6+ years experience · Hybrid · Posted Oct 13, 2026
At a glance
- Experience
- 6+ years experience
- Workplace
- Hybrid
- Location
- Boston
- Salary
- USD 101,000-162,000 · Base salary
About the role
- As the Workplace Program Manager, you will serve as the strategic "Product Owner" for our Americas workplace environments and operations.
- In this high-impact individual contributor role, you will define, scale, and run our regional workplace experience program while laying the operational foundation for long-term growth.
- This position is equal parts operator, program manager, and cultural champion.
Responsibilities
- Act as the strategic owner for the AMER Workplace Experience program, establishing product-like roadmap execution, SLAs, and performance scorecards.
- Direct and manage primary outsourced vendor partners (IFM, janitorial, catering, security, facilities maintenance), ensuring high-service delivery, accountability, and seamless operational handoffs.
- Establish clear key performance indicators (KPIs) and continuous feedback loops to measure and report on workplace performance, employee satisfaction, and space utilization.
- Build, document, and roll out standardized operational frameworks and SOPs across all AMER sites from the ground up, establishing operational consistency across regions.
- Support financial targets by partnering with leadership on OPEX budgeting, vendor cost management, contract negotiations, and quarterly financial forecasting.
- Drive end-to-end project management for regional workplace initiatives, site refreshes, vendor transitions, and change management strategies.
- Apply scrum methodologies to plan and run workplace initiatives and deliver improvements iteratively across AMER sites.
- Partner closely with internal teams—including Inclusion & Diversity, Toast.org, People/HR, and Internal Comms—to design and execute workplace experience strategies that reflect our company values.
- Champion local workplace programming, community involvement, social activations, and sustainability initiatives that turn our physical spaces into hubs of collaboration and purpose.
- Evaluate, deploy, and manage on-site workplace technologies, including desk/room booking platforms, visitor management, event tech, and occupancy sensors.
Requirements
- Experience: 6+ years of progressive experience in Facilities Management, Workplace Experience, or Corporate Real Estate operations within a fast-growing, matrixed environment.
- Vendor Operations: Proven track record managing complex outsourced vendor programs (IFM/third-party providers), defining contracts, and managing vendor KPIs/SLAs.
- Program Management Mindset: Strong program and project management skills; familiarity with agile methodologies, change management strategies, or serving as a functional "Product Owner" is a major plus.
- Building in Ambiguity: A demonstrated "we can figure it out" attitude. You are comfortable building processes, templates, and SOPs from scratch while keeping daily operations moving flawlessly.
- Cross-Functional Collaboration: Exceptional relationship-building skills with a history of partnering with Inclusion teams, ESG/philanthropic arms, IT, Security, and HR.
- Tech-Savvy: Hands-on experience implementing modern workplace management tools (e.g., Robin, Envoy, Elogbooks, FM Systems) and leveraging analytics dashboards to make data-driven decisions.
- Financial Literacy: Comfort managing program budgets, reviewing purchase orders, tracking vendor invoices, and identifying cost-efficiency opportunities.
Preferred qualifications
- Familiarity with agile methodologies, change management strategies, or serving as a functional "Product Owner" is a major plus.
Workplace
- This is a hybrid role requiring three days in the Boston office.
Skills
- Robin
- Envoy
- Elogbooks
- FM Systems
- Scrum
